Customer Relationships That Drive Growth

Capture leads, work a real sales pipeline, and keep a complete history of every customer interaction—all built for service businesses.

Everything You Need

Comprehensive CRM tools for service businesses

Contact Management

Store every client with multiple contacts per account. Set a primary contact and keep phone, email, and notes organized in one place.

Lead Scoring & Qualification

Leads are automatically scored on contact completeness, professional info, and source quality—so you know which ones are worth calling first.

Sales Pipeline & Opportunities

Move deals through weighted pipeline stages with dollar amounts and win probability. Convert a qualified lead into an opportunity in one click.

Follow-Up Tasks

Create call, email, meeting, and demo tasks tied to any lead, opportunity, or client, each with its own due date.

Activity Timeline

Every call, status change, and note is logged automatically, so anyone on the team can pick up right where the last conversation left off.

Custom Fields

Add custom fields to leads, contacts, clients, and opportunities to capture exactly what matters to your business.

Powerful CRM Features

Everything you need to nurture customer relationships

Lead Pipeline That Converts

Never lose track of an opportunity. Move deals through weighted pipeline stages with drag-and-drop, from first contact to closed won—with dollar value and win probability at every stage.

  • Visual, drag-and-drop pipeline stages
  • Weighted pipeline value by stage
  • Dollar amount and service type per deal
  • Convert a lead to an opportunity in one click

Never Miss a Follow-Up

Create call, email, meeting, and demo tasks tied to any lead, opportunity, or client. Your worklist keeps every follow-up organized with a clear due date, so nothing falls through the cracks.

  • Call, email, meeting, demo, and proposal review tasks
  • Due dates keep follow-ups on schedule
  • Tasks tied directly to leads, opportunities, or clients
  • One worklist for every pending and completed task

Know Exactly Which Leads Are Worth Your Time

Every lead is automatically scored on contact completeness, professional info, and source quality. See lifecycle status and priority, and call or email right from the record.

  • Automatic lead qualification scoring
  • Lifecycle status and priority at a glance
  • One-click call and email from the record
  • Activity timeline, tasks, and documents attached
38%
Increase in Repeat Business
2.3x
Faster Lead Follow-Up
92%
Customer Retention Rate

How It Works

From first contact to closed deal in three steps

1

Capture & Score the Lead

Leads come in from your website, referrals, or phone calls, tracked by source and automatically scored on how qualified they are.

2

Work the Pipeline

Convert qualified leads into opportunities, move them through weighted pipeline stages, and set follow-up tasks so nothing slips.

3

Convert & Keep History

Win the deal, convert the lead to a client, and every call, note, and task stays on their record for good.

Ready to Grow Your Customer Relationships?

Join 1,200+ service businesses building lasting customer relationships with ServiceGrep's powerful CRM.

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